Customer : vegaaH - Secure Payment Gateway
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This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services (as that term is defined in our Terms of Use). If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Services. if we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at pgsupport@concertosoft.com

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to personalize and improve our services, to allow our users to set up a user account and profile, to contact users, to fulfill your requests for certain products and services, to analyze how users utilize the Services, and as otherwise outlined in this Privacy Policy. We may share certain types of Personal Information with third parties, as described below.

Will company share any of the personal information it receives?

We neither rent nor sell your Personal Information in personally identifiable form to anyone. However, we do share your Personal Information with third parties as described

Is personal information about me secure?

Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or another sign-on mechanism. Appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Services may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

What personal information can I access?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • name, User ID and password
  • email address
  • location
  • payment information

bank account information, user `profile information, including images and videos you have uploaded to the site

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at pgsupport@VegaaH.com

Information Collection and its Usage

We collect your information required for operating our business and to improve our services for future. We understand that if certain third-party account credentials are provided by you, you acknowledge that certain content and information in those accounts may be transmitted into your account with us on your authorization for such transmissions and such Third-Party Account Information will be covered under this Privacy Policy.

However, you may choose to not share such information with us but that will restrict your registration on our website or availability of certain features. If your information is used for any different purpose than the one’s listed in this policy, we will ask you for your consent in advance for such usage.

We require a record of your Personal Information including your name, contact details and address in order to create an account for using the services offered on VegaaH. If you subscribe for our newsletter during or after sign up, we use your email address to send you updates and the news.  In case you do not want to receive such messages/updates from us then kindly click on the unsubscribe link on the bottom of the emails sent by us. Also, your contact number will be used to send SMS alerts on the basis of your interests and also to send transaction alerts.

** VegaaH makes sure that any of your Personal information is not made public or sold to a third party.

Sensitive Personal Information

We may gather and store your Sensitive Personal Information that you (‘user’) might choose to store in the user account created with VegaaH like bank account information, KYC (know your customer) documents as per RBI norms along with any other applicable information. We do not store card credentials within our database or server (irrespective of it being accessed by merchant or not) except for the limited purpose of transaction tracking; for which, required credentials may be stored in compliance with the applicable standards.

You (‘user’) will have an option to delete any information provided by you. Once the stored information is deleted it will automatically get deleted from our servers. VegaaH stores information of the customers opting to make payments through VegaaH. And only if the customer himself opts to share the information on the businesses powered with VegaaH, we share the information with such businesses. However, we will not be liable for any misuse of such information by the people related to the business, or the businesses with which such information is shared.

User Access of Personal Information

By visiting the “account” section of the website as a registered user, you can edit your privacy preferences as well as certain Personal Information.

Transfer of Information

Be assured, that no information shared with us exclusively shall be shared with any third party except regulated financial and regulatory agencies (as required). This is in accordance with consent received from you to provide services offered by VegaaH, ease of accounts creation, contact synchronization, providing customer support, synchronization with other software applications. The third parties may request access to your Personal Information for services requested by you.

Information might be shared with third parties in aggregate related to User behavior in regard to prospective or actual business relationship with third parties like content distributors and advertisers. Also, we might give out your Personal Information with our subsidiaries, parent company, joint ventures or affiliates we have now or may have in the future, in such case they will be required to honor this Privacy Policy.

In case our company or our assets are acquired by another company, that company will also get the rights to your personal information along with any other obligations in regard to that information. Further, your Personal information might be disclosed to third parties in a good faith when such disclosure is important for reasons such as – enforcing or applying our terms and conditions, to take action for suspected illegal activities, to protect our rights or our users, comply with legal requirements such as a court order or search warrant or any similar governmental request.

Activity

VegaaH records your information relating to your use of this website, like the searches made, browser type, IP address, pages viewed, requested URL, location. This kind of information is used to administer our site and provide high level service as well as security to the users. Further, statistical analysis is also performed from this information of characteristics and user behavior to calculate in and use of the many areas of VegaaH.

We exclusively own the trademarks, copyrights, logos, product and service marks, whether registered or not (“Our IP”). You agree not to use and/or display Our IP in any kind. Anything contained in this website including the content does not grant in any way, a license interest or right to the user in and/or to our IP without an expressed written permission from us.

None of the rights, title or interests in any kind of downloaded material is transferred to the user as a result of such copying or downloading. Further, all the intellectual property rights related to this Website as well as its contents are owned by us.

Cookies

Cookies are tiny pieces of information sent by a website to users computer’s hard drive while the user is viewing the website. Cookies are sent to your computer in order to get a unique identification of your browser as well as for improving our service quality. The information collected in relation to your usage of VegaaH may be used for enforcing, applying as well as investigating our Privacy Policy and Terms of Use.

We might use two types of cookies – namely persistent cookies and session cookies. Persistent cookies are the ones which stay on the user’s computer until they are deleted whereas session cookies expire once the browser is closed. You can remove persistent cookies by following your browser help file directions. In case you choose disabling cookies, some areas of VegaaH may not work properly or work at all.

The third-party websites/tools used by VegaaH may accumulate anonymous information regarding your visits to the website with the use of cookies and interaction with VegaaH products and services. Also, your information about visits to VegaaH and other websites might be used by such third parties in order to target advertisements for our services. However, no personal information is accumulated or used in this process. These third parties have no access to the Personal Information of our users such as name, email address, contact number, home address, etc. To opt out of sharing this information with third party websites, users can deactivate cookies. Kindly refer to the help file of your browser to further understand the process of deactivating cookies on your respective browser.

Feedback

When a customer/user contact us to record a complaint, ask a query or give feedback, we shall record any Personal Information or any other content provided in the communication. Such information is stored in order to respond appropriately to your communication.

Enforcement

The Personal Information collected in case of your usage of VegaaH from you may be used in order to investigate, apply or enforce our Privacy Policy and terms and conditions.

Links

Any references to third party website hyperlinks, information, names, products or services of third parties mentioned on this website are mentioned for your ease and in no way imply our sponsorship, recommendation or backing of the third party, information, product or services. Except as set forth herein, your information will not be shared with those third parties and we are not accountable for their respective privacy policies. We suggest you go through the privacy policy on all such websites.

Security

User accounts on this website are protected by passwords. VegaaH uses industry standard measures for protecting Personal Information which is stored in our database. All access to your Personal Information is limited to contractors and employees who require access to complete their job function like our customer care personnel. You hereby agree that VegaaH is not held responsible for any intercepted information sent through the web and hence release us from any claims rising up from or in relation to usage of intercepted information in any unauthorized manner.

We take necessary physical, technical, managerial, and operational measures that are designed to improve the integrity and security of information that we collect and maintain as required by applicable laws of India. In addition, VegaaH follows the payments industry standards regarding the protection of payment card information. We conduct regular audits to maintain the appropriate level of security certification with the Payments Card Information Security Standard Council (PCI), and in compliance with RBI guidelines. VegaaH has put in place procedures to deal with information breach and will notify any applicable regulator or authority of a breach where we are legally required to do so.

We have taken preventive measures to ensure storing data in infrastructure that does not belong to external jurisdictions. Appropriate controls have been considered and implemented to prevent unauthorized access to the data. We have complied with data storage requirements as applicable, as applicable to Payment System Operators.

Terms of Changes to this Privacy Policy

This Privacy Policy is subject to changes at any time without prior notice. Kindly review these policies periodically to ensure you are updated on such changes. Any such changes will be instantly effective on the uses of VegaaH. Also, the users are responsible for updating their Information including providing us with their recent e-mail address.

In case you do not permit changes in our usage of your Personal Information, you must instantly notify us for deactivating your account with us. Your acknowledgment as well as agreement of such changes will be considered on your part for continued use of VegaaH after any such changes along with acceptance to be bound by the terms and conditions of such changes.

Legal Aspects

Usage of this website is constructed and governed according to the laws of India. By using this website, you agree that any proceedings or legal actions arising from your use may be addressed exclusively in the competent tribunals/ courts.

Complaints

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to pgsupport@concertosoft.com, and we will try to resolve your concerns.

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