Orders and Delivery
When an order is placed and the transaction is successful, vegaaH sends you a payment confirmation email. vegaaH is a payment gateway that helps merchants with accepting online payments.
The orders are processed at the merchant's end. To check the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can report here.
The orders are processed at the merchant's end, when an order is placed successfully, the merchant sends order confirmation email.
If you haven't received the order confirmation email from the merchant, do double check your promotions, updates folder, or SPAM inbox. If the order confirmation email is not found, we suggest that you contact the merchant. If the merchant is not able to resolve your issue you can raise a request with us here
The orders are processed at the merchant's end.
vegaaH is a payment gateway that helps merchants with accepting online payments.
To know the status of your order delivery, we suggest that you contact the merchant.
Payment Related
When an order is placed and the transaction is successful, you will receive a payment confirmation email from vegaaH. vegaaH is a payment gateway that helps merchants with accepting online payments.
If there is no payment confirmation, this may mean that the transaction failed. If the amount is debited from your account, it should get auto-credited within 3-5 working days.
If you still have an issue, you can report the same here. For fastest resolution, please mention the payment date and provide your order ID.
If the payment has been successful you would receive a payment confirmation email from vegaaH. If you do not see the email, do double check your promotions, updates folder, or SPAM inbox.
If there is no payment confirmation email, this may mean that the transaction failed. If the amount is debited from your account, it should get auto-credited within 3-5 working days.
If you still have an issue, you can report the same here. For fastest resolution, please mention the payment date and provide your order ID.
vegaaH is a payment gateway that helps merchants accept payments using multiple payment mode such as net banking, UPI, wallets etc. If you have initiated a payment using any payment platform ( For example Paytm, PhonePe, Net banking etc) and the OTP is not received, we suggest that you reach out to the payment platform or the merchant.
If the merchant is not responsive, you can report the issue here.
Refunds
A refund amount may take 5 to 7 working days to be credited to your account.
The refund duration may differ depending on the factors including merchant's refund policy, payment mode etc. The refunds are processed at the merchant's end. If the merchant has initiated the refund, you would have got a 'refund initiated' mail from vegaaH and can expect the amount to be credited to your account within 5 to 7 days of the date the email was received.
If you have not received any refund initiated email, we would suggest that you contact the merchant. If the merchant is not responsive, you can report the issue here.
The refunds are processed at the merchant's end. vegaaH is a payments platform that helps businesses accept payments. If the merchant has initiated the refund, you would have got a 'refund initiated' mail from vegaaH and can expect the amount to be credited to your account within 5 to 7 days of the date the email was received.
If you have not received any refund initiated email, we would suggest that you contact the merchant.
If the merchant is not responsive, you can report the issue here.
If you have not received your refund even after 7 working days, you can report your issue here. For the fastest resolution, please do mention the payment date and Order ID.
Disputes and Chargeback
A dispute is a claim filed by either a cardholder or the issuing bank. There may be multiple stages involved in a dispute until a resolution is received. A chargeback is one stage in the dispute life cycle. If the dispute resolution is not reached during the inquiry stage, a chargeback is initiated by the seller where the seller reverses the transaction and the customer receives her money back.
You can open a dispute by clicking here within 30 days of making the payment.
A dispute request may be raised where
* Payment is made but the order is not delivered (we recommend that buyer waits for at least 7 days from the date of payment before raising the dispute request in this case)
* Order received but varies significantly as compared to what was shown on the seller's website.
Once a dispute request is received, vegaaH works with both buyer and seller and collects the necessary documents. If the buyers wins the dispute, a chargeback is initiated by the seller where the seller reverses the transaction and the customer receives her money back.
A buyer if want's to officially raise a dispute on a card payment, may reach out to the issuing bank with details of the transaction including : order ID, UTR number and payment details as may be necessary. You can get these details from the payment confirmation email that vegaaH sends at the time of a successful payment. You can contact your home branch or any other brand to report the dispute.
Report a fraud
If you see any suspicious or unauthorized transaction, you can report your issue here. Do mention your UTR and payment date on the form for fastest resolution. We would also suggest that you make sure that the suspicious activity or unauthorized transaction has not been made by a family member using your card without your knowledge, or is related to a prior authorized auto-debit as in case of periodic subscription plans.
The orders are processed at the merchant's end. vegaaH is a payment gateway that helps merchants with accepting online payments. To get a status of your order delivery, we suggest that you contact the merchant.
Orders are processed at the merchants end, if the merchant is unresponsive you can report here. For fastest resolution, please do mention the payment date and order ID along with your concern on the message box.